Content :

FAQ
Q: how long is your delivery date?
A: *The general specification of the product is about 14 days after receiving the advance payment.
*Special requirements take about 25-30 days.

Q: Transportation security and payment security.
A: We choose a safe and reliable shipping company for our customers, with short shipping period and safe transportation.

Q: What information is absolutely needed before asking for price?
A: 1.How many floors and the height of each floor?
2.How many stops/ doors?
3.What's the installation space? (width by depth)
4. How many people will use?

Q: How can we guarantee the good quality of your products?
A: In during the production process we will inspect all purchased and produced parts and take a record after put in crates, before shipping out we will do the final inspection and take photo and video as record to make customer being at ease.

Q: What is your payment terms and Shipping&Price term?
A: *TT and L/C are acceptable and TT will be more appreciated. other terms can also be discussed.
*50% deposit can be paid first for production, and the balance can be made up before delivery.
*Both FOB/CIF/DDP price term are ok,we have reliable forwarder helping arrange the shipment for you.

Q: How to do with the elevator installation and maintenance?
A: We will provide installation instructions and installation videos, and our technicians can also provide online video guidance through chat software, such as whatsapp, wechat, skype and etc.